Frequently Asked Questions
Lead times, warranty, spare parts and installation β the questions procurement teams ask us most.
How do I choose the right number of cells?
Capacity is normally sized on bed count and local practice: a clinic or small facility is served by a one or two-cell unit, a mid-size hospital by three cells, and a large hospital or forensic institute by six or nine. If you tell us your bed count and average length of stay in the mortuary, we will recommend a configuration.
What is the difference between the refrigerator and freezer versions?
The refrigerator holds +2 to +8 Β°C for routine short-term preservation. The freezer version runs at β10 to β20 Β°C for long-term cases: unidentified remains, cases awaiting forensic examination, or extended repatriation. Any cell configuration can be supplied in either version.
What happens during a power cut?
Standard units restart automatically when power returns. We strongly recommend the UPS-backed alarm option, which keeps the temperature alarm live during an outage, and the emergency cooling option for facilities where outages are frequent. Multiple independent cooling units are also available so a single compressor failure does not compromise the whole cabinet.
What material is used, and why does it matter?
All body-contact surfaces and cabinet interiors are AISI 304 stainless steel. It is specified because it withstands repeated chemical disinfection without pitting or staining β painted or lower-grade steel degrades within a few years in this environment.
Do you install and commission on site?
Yes. Units are delivered, positioned, connected and temperature-tested on site, and we hand over with a written commissioning record. Our teams cover Saudi Arabia and Egypt directly; for export markets we work with the appointed local partner.
Can the units be customised?
Yes. Cell dimensions can be adjusted, and options include multiple cooling units, deodorisers, universal door locking, emergency cooling and UPS-backed alarms. Tell us the room dimensions and access route and we will confirm the configuration that fits.
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